Top 4 Benefits of Outsourcing IT Support
For many small and medium businesses, it takes a change to jolt them into thinking about whether they should keep IT in-house, or look to an external provider. It might be your in-house IT person leaving. It might be the person who’s meant to do IT part-time having no time to do their ‘real’ job. It might be the need to move off a local server and into the cloud.
Whatever the reason, in this article, we cover the top four benefits of outsourcing IT support.
Recently, a small business came to us when a spam-sending virus had silently infiltrated their email system and sent thousands of emails out to all their clients. It wasn’t a good look – it destroys valuable trust in your brand and your business. Another business was hacked by a ‘man in the middle’ attack that saw them pay thousands of dollars into overseas bank accounts via fake invoices.
The risks are real – even for small business. With a security and support solution, you are protected with a security platform that has full visibility – it shows where people are logging into your systems from, along with detailed security reporting. This stops the hackers in their tracks – and if there’s ever an incident, it can be controlled easily. Some people ask: ‘can’t we just get the experts in if there is a security problem?’. But by then it’s too late. Your reputation is tarnished, and without the right security tools in place, you’ll never know if they problem is fully resolved.
- Moving to the cloud
When COVID-19 hit, our own business didn’t miss a beat. Our staff could work from home and be just as productive as they are in the office, with exactly the same access to data. They could answer the office phone, support clients remotely, send out quotes and invoice, chase debtors – all without a VPN. If you’re moving from a single location to multiple sites, or you need to move away from your local server, or your VPN is driving you crazy, moving to the cloud is a must-do. We have helped many clients improve productivity – including clients with international offices spanning multiple continents.
Technology can help you to be more productive and generate more revenue. This is especially true of collaboration software like Microsoft Teams, where you can use a single platform for messaging, calls, projects and document storage.
- Expert help
Usually it’s a toss up between an in-house IT person and an outsourced company. There are many benefits of outsourcing, such as:
- Breadth and depth of support – for example our tech support team has six people with different skill sets – including development and computer engineering for projects. You have two points of escalation which helps resolve difficult problems, faster.
- Professional processes and systems – we use professional helpdesk administration software to ensure requests are resolved quickly – along with an internal account manager assigned to every client to act as your internal champion.
- Training – we offer training around technology to help you get the most out of your software – such are SharePoint, Teams and Outlook.
- Efficient hardware procurement – when you don’t do it every day, it can be hard to make sure you don’t buy hardware that’s too much or not enough to match your needs. We are experts at providing the right equipment to the right people – not just laptops and desktops, but also video conferencing, mobiles – wherever you need your data.