Self-Service Password Reset – Saves Time And Money
With the increase in identity theft and data breaches, self-service password reset solutions have evolved to help business productivity and security. (hyperlink to )
Self-service password reset systems enable your employees who have either forgotten their password or are locked out of their account, to resolve their own issues by resetting their passwords or unlocking their accounts easily without having to wait for external or IT help.
Research has shown that on average employees reset their passwords up to 20 times a year, which results in substantial losses in business productivity.
Unlike traditional methods, password self-service eliminates the need for IT assistance and reduces wait times to a few clicks of a button – introducing users to an automated and instantaneous password self-service function.
How Does Self-Service Password Reset Work?
The first step in the simple process is verification – the end-user is asked to key in their username on the IT system associated with the password that want to reset.
Users then need to confirm and prove they are the owner of the account and the password. This involves an authentication which can consist of a multi-step confirmation or a more secure multi-factor authentication process.
If authentication is successful, users can then enter a new password.
The new password is synchronised across all linked systems and the end-user is notified of the change, which is a crucial final security measure to alert users of any possible wrongdoing.
Password synchronisation also reduces the number of password-related requests for external help, which is the single biggest demand on IT service desk resources.
Free Password Reset
One of the advantages of Microsoft 365 is that it provides a free, self-service password reset tool your employees can use to reset their passwords.
The solution offers password synchronisation so users can manage passwords across multiple systems.
It is an effective method of addressing password management issues as it means people need to remember fewer passwords and can keep other systems like Google, Azure AD (hyperlink to https://www.thinktechnology.com.au/maintaining-it-security-during-the-pandemic/), Linux, LDAP secure by having passwords on these systems updated regularly.
Get in touch with us to find out more about self-service password reset and how it can help you to boost business productivity and IT security.