Aerial view of Lake Burley Griffin and central Canberra on a clear day

Managed IT Services Canberra

or call 1300 920 866

Managed IT services for Canberra businesses that want their IT to run quietly in the background. We look after your support, security, backup and Microsoft 365 for one per-user monthly price. You get a predictable bill and fewer surprises.

What our managed IT services include

  • Day-to-day IT support for your Canberra team by phone, remote session and onsite visit
  • Proactive monitoring of your network, servers and devices, so issues are found before your staff notice them
  • Managed security including endpoint detection and response, email security and DNS filtering
  • Round-the-clock threat monitoring on devices and Microsoft 365 accounts, backed by a security operations centre that can isolate a machine or shut down an account without waiting for business hours
  • Data backup and business continuity, tested so you know it works
  • Microsoft 365 management covering users, licensing, security settings and backup
  • Cloud phone systems looked after by the same team
  • Regular strategy reviews so your IT keeps pace with your business

How the service is structured

You pay one bundled per-user monthly price. There is no lock-in contract. Our team of more than ten technical specialists, including Microsoft Certified Professionals, holds a 98% satisfaction rating on support tickets and a 4.95 average Google rating.

Security is built in

We are certified to ISO 27001:2022 for information security and ISO 9001:2015 for quality. Our managed services use the ASD Essential Eight as the baseline. That matters in Canberra, where many businesses supply government or Defence and are asked to prove their security. We help clients meet cyber insurance requirements and support DISP membership for defence supply chain businesses. Detection and response is part of the monthly price rather than an upgrade, so the security work does not stop when the helpdesk closes.

Cloud services included

We plan and run cloud migrations, manage the platform afterwards, and give straight advice on what belongs in the cloud and what does not. Most of our managed clients run on Microsoft 365. See our cloud services.

Choosing a managed service provider in Canberra

Canberra has plenty of managed service providers. Compare them on four points:

  1. Helpdesk location: is support answered in Australia by people who know your systems?
  2. Certification: does the provider hold ISO 27001, or only claim to follow good practice?
  3. Contract terms: can you leave if the service drops, or are you locked in?
  4. References: will they put you in touch with named clients?

We have an Australian helpdesk, ISO 27001 and ISO 9001 certification, no lock-in contracts and named case studies. For an independent view, read our guide to the best MSPs in Canberra.

Common questions about managed IT services

IT support fixes problems when they happen. Managed IT services run your whole environment on an ongoing basis, including monitoring, security, backup and planning.

For businesses with 10 to 100 staff, usually yes. The monthly cost is often similar to paying for ad hoc support, but the bill is predictable and fewer problems occur in the first place.

Pricing is per user, per month, and depends on the services you need. After an IT audit we give you a clear price with no hidden extras.

No. We do not use lock-in contracts. Clients stay because the service is good.

How do we get started?

We start with an IT audit so we both know where your environment stands. Then we give you a clear per-user price and a plan to bring you on board.

Call 1300 920 866 or get in touch online.