ISO 27001:2022 & 9001:2015 Certified
We provide medical IT support to clinics across Australia, including GPs, dentists, specialists and allied health. In a busy practice, IT is critical , it keeps patient flow moving and protects confidential patient records. Your team is already stretched, and a computer or printer that fails mid-clinic means delays and wasted appointments. Think Technology Australia takes IT off their plate, keeps your systems secure and available, and works directly with your software vendors so your practice runs smoothly.
What we’ll do for you
Our outsourced IT services cover the full range of IT support for medical clinics and practices. Here are just a few examples of how you’ll benefit from working with Think Technology Australia:
Maximum uptime
We understand you need 100% IT availability to book and consult with patients. We’ll ensure your medical clinic IT setup has redundancy in case of emergency. We have a helpdesk staffed by experts that ensures your team can get instant help when they need it.
Security and protection of patient data
We’ll help you meet privacy regulations and avoid data breaches by protecting the security of your users and data. This includes putting in security monitoring systems and also everyday tasks like keeping your software fully updated to include patches that protect against security vulnerabilities.
Specialist software
In providing IT for medical clinics, we are familiar with the specialist software and complex infrastructure required. From client management platforms, to booking systems, to patient records and x-ray imaging – we will act on your behalf to work with your vendors and ensure the correct IT infrastructure is in place and systems work seamlessly together. We’ll talk tech-to-tech to other vendors and take this hassle off your plate.
Complete IT management
Medical clinics are one of the top industries we service. We are highly experienced at meeting your industry needs – from file sharing, to cloud hosted phone systems that can record conversations, to adding failover and redundancy to your IT systems. With a team of 10+ specialists, there’s nothing we can’t handle.
Efficient day-to-day IT support
Free up your team by directing all IT issues to our Australian-based IT helpdesk. There’s a good reason we enjoy a 98% satisfaction rating on tickets – our processes are professional and our staff are friendly and patient.
Efficient IT asset management
From purchasing, provisioning, using to disposal, we’ll make sure your IT assets are efficient and effective throughout their lifecycle. We have years of experience managing complex IT infrastructure for medical clinics.
Medical IT support FAQs
What does medical IT support include?
It covers everything your clinic’s technology needs: helpdesk support, security and patient-data protection, managing your practice and clinical software, backups and redundancy, and day-to-day device and network management, all delivered by an Australian-based team.
How do you protect patient data and privacy?
We help you meet your privacy obligations with security monitoring, managed backups, multi-factor authentication and regular patching, so confidential patient records stay protected and you reduce the risk of a data breach.
Do you work with our practice management and clinical software?
Yes. We’re familiar with the specialist systems clinics rely on , practice management, online booking, patient records and imaging , and we’ll liaise tech-to-tech with your vendors so everything works together.
Can you keep our clinic running without downtime?
That’s the goal. We build redundancy into your setup and provide a fast, expert helpdesk, so when something goes wrong your team gets help immediately and patient flow keeps moving.
“The primary benefit we get from working with Think Technology is improved security. Standardisation of all hardware and software is also really important. This resolves all the issues of people doing things differently and increasing security risks.”
CEO
Want to talk about IT for your medical clinic?
We’d love to hear about your tech challenges. Fill in your details and we’ll be in touch straight away.