We are looking for a Microsoft Cloud Engineer to become an integral part of our team. We are a fast-paced customer service driven MSP focused on delivering an exceptional experience to our clients.

We have a very inclusive, supportive team with everyone taking part achieving personal and company goals.

If you are passionate about cloud technology and you want to continue your personal development we would love to hear from you.

Duties

• Assist Level 1-3 support Service Desk staff
• Reduce reactive support incidents through automation
• Provide remote support to a variety of customer environments
• Manage and oversee the ticket process to ensure appropriate resolution and closure of all tickets
• Act as an escalation point for service desk team members
• Perform incident management processes and reporting
• Create a culture of accountability by discussing performance metrics, goals and success measures with the team

Requirements

• Impeccable attention to detail
• Excellent communication skills
• Excellent documentation and time management skills
• Certified and experienced with Microsoft Azure technologies
• Certified and experienced with Microsoft 365 technologies
• Proficient and proven PowerShell experience
• 4+ recognised industry certifications – Or willing to achieve.
• Always proactive, takes ownership and responsibility for work
• Proven experience in team motivation and development
• Experience and understanding of ticketing systems and customer service principles
• Experience with ConnectWise, Solarwinds, NCentral

Benefits

• Opportunities for personal development and great team culture.
• Up to 10 paid training days a year and support towards certifications and qualifications.
• Have your Birthday off
• Full list of benefits will be provided before interviews.

We are looking for a Level  1 Business Support tech to join our growing team. We are a fast-paced customer service driven MSP, focused on delivering an exceptional experience to our clients.

If you have basic knowledge, passion for technology and a hospitality or customer service background this could be a great way to start your career in IT.

In this position we are focused on your personal development and pathways to grow.

We have a very inclusive, supportive team with everyone taking part achieving personal and company goals.

If you are passionate about cloud technologies and want to continue your personal development, we would love to hear from you.

Duties

• Level 1 Service Desk
• Provide remote support to a variety of customer environments
• Manage and maintain your ticket process to ensure appropriate resolution and closure of all tickets
• Take part in a culture of accountability by discussing performance metrics, goals and success measures with the team

Requirements

• Impeccable attention to detail
• Excellent communication skills
• Excellent documentation and time management skills
• Willing to achieve certifications with Microsoft Azure technologies
• Willing to achieve certifications with Microsoft 365 technologies
• Willing to learn PowerShell or other programming languages
• Willing to achieve and maintain industry certifications
• Always proactive, takes ownership and responsibility for work
• Experience and love working in a team environment

Benefits

• Opportunities for personal development and great team culture.
• Up to 10 paid training days a year and support towards certifications and qualifications.
• Have your Birthday off
• Full list of benefits will be provided before interviews.